Merchandise Return, Exchange & Refund Policy 💎
At Dynamic Diamondz Cheer & Tumble, we take pride in providing quality custom apparel and spirit wear for our athletes, families, and supporters. Please review our return policy carefully before placing your order.
All Sales Are Final
Due to the custom-made and made-to-order nature of our merchandise, all sales are final. We do not accept returns, exchanges, or cancellations for custom apparel once an order has been placed into production.
This includes, but is not limited to:
Sizing Responsibility
Customers are responsible for selecting the correct size when placing an order. We strongly encourage reviewing the available sizing chart before purchasing.
Dynamic Diamondz is not responsible for incorrect sizing selected by the customer. Size-related returns or exchanges will not be accepted for custom merchandise.
Damaged, Defective, or Incorrect Items
We understand that mistakes can happen! If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your merchandise.
Please include:
Our team will review your concern and determine the appropriate resolution, which may include a replacement or refund.
Order Cancellations
Once a custom order has entered production, it cannot be canceled, modified, or refunded. Please carefully review all order details before completing your purchase.
Processing & Delivery
Custom merchandise is produced specifically for each order. Production and delivery timelines may vary depending on the item and vendor availability.
Estimated delivery timelines are not guaranteed. Any significant delays will be communicated when possible.
Refunds
Refunds are not issued for changes of mind, incorrect sizing selections, or personalized orders that have already entered production.
Approved refunds, when applicable, will be processed to the original payment method.
Nothing in this policy limits any rights or remedies provided by applicable law.
Contact Us
For questions regarding your merchandise order, please contact Dynamic Diamondz Cheer & Tumble directly.